Jobcentre Plus - Organisation

Organisation

According to figures obtained by the Works and Pensions select committee during 2005-2006, the number of employees within the organisation amounted to 71,000. The amount of money released by the Dept. of Works and Pensions to persons in work-related benefit amounted o £100 million.

The year 2000 Makinson report written by John Makinson led to the introduction of a Team based incentive scheme, created in order to improve staff efficiency. The scheme takes as a measure of this efficiency, for the allocation of bonuses for teams meeting specific targets, (known as a performance related pay-system) the relative successes in each team of the factors :

• of a rating by point-system based on criteria of the priority of each person to have been guided back into work (termed - Job entry)
• the relative results of assessment of Customer Service
• the specifics of whether the vacancy was filled at all, and if so, then the time taken for the advertised employment to be met (a measure of the satisfaction of the employer, termed - Employer Outcome)
• the delivery of service professionally and with regards to the effectiveness (accuracy) of the entire organisation as a business targets (termed - Business Delivery)
• a measure of the cost of levels of error by staff and customers, and of the reduction of fraud by customers.