Organizational Philosophy
A 1972 book written by Jewel senior leaders, The Jewel Concepts, stressed good citizenship within the community, "watching the horizon," and sponsorship of young people.
In an Illinois Retail Merchants Association online article, retired Jewel-Osco chairman Don Perkins reflects, "Jewel has a tradition of people orientation." One of these traditions came in the form of the "first assistant" philosophy of management. Each higher-level manager was to see himself or herself as serving the employees he or she managed. On the store level, this would mean that the manager would be the "first assistant" to the employees by making personal contact and taking personal interest, solving problems, suggesting solutions, and using flexibility in order to best serve the employees' concerns. Then the floor employees' duty was to be in service as the "first assistant" to the customers.
Jewel also was progressive in creating partnerships with vendors, at a time when the practice was rare.
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