Information Technology Infrastructure Library
IT Service Management is often equated with the Information Technology Infrastructure Library, (ITIL) an official publication of the Cabinet Office in the United Kingdom. However, while a version of ITSM is a component of ITIL, ITIL also covers a number of related but distinct disciplines and the two are not synonymous. The ownership of ITIL has transferred from the Office of Government Commerce (OGC) to the Cabinet Office, following the move of OGC into the Cabinet Office.
The current version of the ITIL framework is the 2011 edition. The 2011 edition, published in July 2011, is a revision of the previous edition known as ITIL version 3 (published in June 2007).It was a major upgrade from version 2 (2001). Whereas version 2 was process oriented (split in 2 groups: service support and service delivery), version 3 is service oriented. Since ITIL V3, the various ITIL processes are grouped into 5 stages of the service lifecycle: service strategy, service design, service transition, service operation and Continual service improvement (or CSI). The use of the term "Service Management" is interpreted by many in the world as ITSM, but again, there are other frameworks, and conversely, the entire ITIL library might be seen as IT Service Management in a larger sense.
Read more about this topic: IT Service Management
Famous quotes containing the words information, technology and/or library:
“I was brought up to believe that the only thing worth doing was to add to the sum of accurate information in the world.”
—Margaret Mead (1901–1978)
“Radio put technology into storytelling and made it sick. TV killed it. Then you were locked into somebody else’s sighting of that story. You no longer had the benefit of making that picture for yourself, using your imagination. Storytelling brings back that humanness that we have lost with TV. You talk to children and they don’t hear you. They are television addicts. Mamas bring them home from the hospital and drag them up in front of the set and the great stare-out begins.”
—Jackie Torrence (b. 1944)
“Our civilization has decided ... that determining the guilt or innocence of men is a thing too important to be trusted to trained men.... When it wants a library catalogued, or the solar system discovered, or any trifle of that kind, it uses up its specialists. But when it wishes anything done which is really serious, it collects twelve of the ordinary men standing round. The same thing was done, if I remember right, by the Founder of Christianity.”
—Gilbert Keith Chesterton (1874–1936)