IPod Nano - Incidents

Incidents

In Australia, an iPod Nano caught fire while being charged on a PC. Since the limited warranty was expired, the consumer was not able to get a replacement right away.

In another incident, a man's iPod Nano set his pants on fire while he was working at Hartsfield-Jackson Atlanta International Airport. Apple Inc., refused to release a statement regarding this issue.

In addition, an iPod Nano sparked in Japan in January while it was recharging. Although no one was injured during the incident, Apple Inc. investigated the incident. It was reported on August 19, 2008 that 17 incidents of abnormal overheating with first-generation iPod Nano units while recharging had been reported in Japan, including cases in which tatami mats had been charred. On August 10, 2010, Apple Japan released a statement saying that it would replace any iPod Nanos that overheated.

On November 11, 2011, Apple announced the iPod nano (1st generation) Replacement Program, intended to address concerns over overheating batteries. Customers with affected devices can fill out a claim form to confirm eligibility for replacement. Defective devices will be replaced within six weeks and will carry 90-day warranties. Customers who have personalized iPod nano devices will not be able to receive personalization on their replacement devices. During the replacement process, there have been several reports of users receiving an iPod nano 6th generation as replacement instead of the expected 1st generation device that users sent in during the recall. Because using the iPod nano 6th generation with a Mac computer requires iTunes 10 or higher, which in turn requires Mac OS X Leopard system software, Apple will upgrade the system software of participants running earlier versions of OS X, on request but this leaves users that do not have access to iTunes without a working device.