History
The first self-service, interactive kiosk was developed in 1977 at the University of Illinois at Urbana-Champaign by a pre-med student, Murray Lappe. The content was created on the PLATO computer system and accessible by plasma touch screen interface. The plasma display panel was invented at the University of Illinois at Urbana-Champaign by Donald L. Bitzer. Lappe's kiosk, called The Plato Hotline allowed students and visitors to find movies, maps, directories, bus schedules, extracurricular activities and courses. When it first debuted in the U of Illinois Student Union in April 1977, more than 30,000 students, teachers and visitors stood in line during its first 6 weeks, to try their hand at a "personal computer" for the first time.
The first successful network of interactive kiosks used for commercial purposes was a project developed by the shoe retailer Florsheim Shoe Co., led by their visionary executive VP, Harry Bock, installed circa 1985. The interactive kiosk was created, manufactured and customized by ByVideo Inc. of Sunnyvale, CA. The network of over 600 kiosks provided images and video promotion for customers who wished to purchase shoes that were not available in the retail location. Style, size and color could be selected, and the product paid for on the kiosk itself. The transaction was sent to the Florsheim mainframe in St, Lousi, MO, via dialup lines, for next-day home or store delivery via Federal Express. The hardware (including microcomputer, display system, touchscreen) were designed and built by ByVideo, while other components (like the CRT, floppy disk, printer, keyboard and physical housing) were sourced from other vendors. The videodisc material was created quarterly by ByVideo at Florsheim's direction, in ByVideo's state-of-the-art video production facility in CA. This kiosk network operated for over 6 years in Florsheim retail locations.
In 1991, the first commercial kiosk with internet connection was displayed at Comdex. The application was for locating missing children. The first true documentation of a kiosk was the 1995 report by Los Alamos National Laboratory which detailed what the interactive kiosk consisted of. This was first announced on comp.infosystems.kiosks by Arthur the original usenet moderator.
In 1997, KioskCom was launched to provide a tradeshow for organizations looking to deploy interactive self-service kiosks, and continues to provide these services to this day. These tradeshows occur twice a year, and offer companies education and demonstrations for successful self-service deployments.
The first company to launch a state-wide interactive kiosk program was Imperial Multimedia in 2007. Imperial Multimedia installed interactive kiosks in 31 of Virginia's State Parks and these electronic kiosks included park overviews, printable maps, waypoints, points of interest, video tours of trails, and emergency information.
Today's kiosks brings together the classic vending machine with high-tech communications and complex robotic and mechanical internals. Such interactive kiosks can include self-checkout lanes, e-ticketing, information and wayfinding, and vending.
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