Interactive Kiosk - Design and Construction

Design and Construction

The aesthetic and functional design of interactive kiosks is a key element that drives user adoption, overall up-time and affordability. There are many factors to consider when designing an interactive kiosk including:

• Aesthetic design: The design of the enclosure is often the driving factor in user adoption and brand recognition.
• Manufacturing volume: This will determine which manufacturing processes are appropriate to use (i.e. sheet-metal, thermoformed plastic etc.).
• Graphic messaging: Plays a key role in communicating with potential users.
• Maintenance and thermal design: Critical in order to maximize up-time (the time between failures or crashes).
• Component specification: Typical components include Touch-screen, P.C., pointing device, keyboard, bill acceptor, mag-stripe and/ or bar-code scanner, surge protector, UPS etc.
• Ergonomic: Is important to ensure comfortable and easy user accessibility.
• Regulatory compliance: In the US it is important to design to ADA. Electrical standards include UL in the U.S. and CE in Europe. In the retail space you have PCI certification in the U.S. which is descendant of VISA PED (relative of Chip and PIN in Europe).
• Interface design: Designing for interactive kiosks typically requires larger buttons and simpler decision trees than designing for a web or computer based interactive. Catchy attractive animations and short dwell times are important.