Information Technology Infrastructure Library - Service Transition

Service Transition

Service transition, as described by the ITIL service transition volume, relates to the delivery of services required by a business into live/operational use, and often encompasses the "project" side of IT rather than "BAU" (business as usual). This area also covers topics such as managing changes to the "BAU" environment.

List of ITIL processes in Service Transition (ST):

  1. Transition planning and support
  2. Change management
  3. Service asset and configuration management
  4. Release and deployment management
  5. Service validation and testing
  6. Change evaluation
  7. Knowledge management

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