Information Technology Infrastructure Library - Overview of ITIL V2

Overview of ITIL V2

The eight ITIL version 2 books and their disciplines are:

The IT service management sets

1. Service Support

2. Service Delivery

Other operational guidance

3. ICT infrastructure management

4. Security management

5. Application management

6. Software asset management

To assist with the implementation of ITIL practices a further book was published (Apr 9, 2002) providing guidance on implementation (mainly of Service Management):

7. Planning to implement service management

And this has more recently (Jan 26, 2006) been supplemented with guidelines for smaller IT units, not included in the original eight publications:

8. ITIL Small-scale implementation