Incident Management Software Systems
Incident management software systems are designed for collecting consistent, time sensitive, documented Incident report data. Many of these products include features to automate the approval process of an incident report or case investigation. These products may also have the ability to collect real time incident information such as time and date data. Additionally incident report systems will automatically send notifications, assign tasks and escalations to appropriate individuals depending on the incident type, priority, time, status and custom criteria. Modern products provide the ability for administrators to configure the Incident report forms as needed, create analysis reports and set access controls on the data. These incident reports may have the ability for customization that may best suit the organisations using the systems. Some of these products have the ability to collect images, video, audio and other data. Incident management software systems exist that relate directly to specific industries.
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““It is of the highest importance in the art of detection to be able to recognise out of a number of facts which are incidental and which are vital.... I would call your attention to the curious incident of the dog in the night-time.”
“The dog did nothing in the night-time.”
“That was the curious incident.””
—Sir Arthur Conan Doyle (1859–1930)
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—Thomas Carlyle (1795–1881)
“Our little systems have their day;
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And thou, O Lord, art more than they.”
—Alfred Tennyson (1809–1892)