Humanitarian Aid - Standards

Standards

During the past decade the humanitarian community has initiated a number of interagency initiatives to improve accountability, quality and performance in humanitarian action. Four of the most widely known initiatives are the Active Learning Network for Accountability and Performance in Humanitarian Action (ALNAP), Humanitarian Accountability Partnership (HAP), People In Aid and the Sphere Project. Representatives of these initiatives began meeting together on a regular basis in 2003 in order to share common issues and harmonise activities where possible.

People In Aid

The People In Aid Code of Good Practice is an internationally recognised management tool that helps humanitarian aid and development agencies enhance the quality of their human resources management. As a management framework, it is also a part of agencies’ efforts to improve standards, accountability and transparency amid the challenges of disaster, conflict and poverty.

Under an overarching principle "people are central to the achievement of our mission", the Code links together aims and indicators in seven areas:

• Health, safety and security
• Learning, training and development
• Recruitment and selection
• Consultation and communication
• Support, management and leadership
• Staff policies and practices
• Human resources strategy

Humanitarian Accountability Partnership International

Working with its partners, disaster survivors, and others, Humanitarian Accountability Partnership International (or HAP International) produced the HAP 2007 Standard in Humanitarian Accountability and Quality Management. This certification scheme aims to provide assurance that certified agencies are managing the quality of their humanitarian actions in accordance with the HAP standard. In practical terms, a HAP certification (which is valid for three years) means providing external auditors with mission statements, accounts and control systems, giving greater transparency in operations and overall accountability.

As described by HAP-International, the HAP 2007 Standard in Humanitarian Accountability and Quality Management is a quality assurance tool. By evaluating an organisation's processes, policies and products with respect to six benchmarks setout in the Standard, the quality becomes measurable, and accountability in its humanitarian work increases.

Agencies that comply with the Standard:

• declare their commitment to HAP's Principles of Humanitarian Action and to their own Humanitarian Accountability Framework
• develop and implement a Humanitarian Quality Management System
• provide key information about quality management to key stakeholders
• enable beneficiaries and their representatives to participate in program decisions and give their informed consent
• determine the competencies and development needs of staff
• establish and implement complaints-handling procedure
• establish a process of continual improvement

The Sphere Project

The Sphere Project handbook, Humanitarian Charter and Minimum Standards in Disaster Response, which was produced by a coalition of leading non governmental humanitarian agencies, lists the following principles of humanitarian action:

• The right to life with dignity
• The distinction between combatant and non-combatants
• The principle of non-refoulement

The Quality Project, based on The Quality COMPAS tool, is an alternative project to Sphere, taking into account the side effects of standardisation and those of an approach based on "minima" rather than the pursuit of quality. This project is led by Groupe URD.