Trans-Planckian Problem
The trans-Planckian problem is the observation that Hawking's original calculation requires talking about quantum particles in which the wavelength becomes shorter than the Planck length near the black hole's horizon. It is due to the peculiar behavior near a gravitational horizon where time stops as measured from far away. A particle emitted from a black hole with a finite frequency, if traced back to the horizon, must have had an infinite frequency there and a trans-Planckian wavelength.
The Unruh effect and the Hawking effect both talk about field modes in the superficially stationary space-time that change frequency relative to other coordinates which are regular across the horizon. This is necessarily so, since to stay outside a horizon requires acceleration which constantly Doppler shifts the modes.
An outgoing Hawking radiated photon, if the mode is traced back in time, has a frequency which diverges from that which it has at great distance, as it gets closer to the horizon, which requires the wavelength of the photon to "scrunch up" infinitely at the horizon of the black hole. In a maximally extended external Schwarzschild solution, that photon's frequency only stays regular if the mode is extended back into the past region where no observer can go. That region doesn't seem to be observable and is physically suspect, so Hawking used a black hole solution without a past region which forms at a finite time in the past. In that case, the source of all the outgoing photons can be identified–it is a microscopic point right at the moment that the black hole first formed.
The quantum fluctuations at that tiny point, in Hawking's original calculation, contain all the outgoing radiation. The modes that eventually contain the outgoing radiation at long times are redshifted by such a huge amount by their long sojourn next to the event horizon, that they start off as modes with a wavelength much shorter than the Planck length. Since the laws of physics at such short distances are unknown, some find Hawking's original calculation unconvincing.
The trans-Planckian problem is nowadays mostly considered a mathematical artifact of horizon calculations. The same effect occurs for regular matter falling onto a white hole solution. Matter which falls on the white hole accumulates on it, but has no future region into which it can go. Tracing the future of this matter, it is compressed onto the final singular endpoint of the white hole evolution, into a trans-Planckian region. The reason for these types of divergences is that modes which end at the horizon from the point of view of outside coordinates are singular in frequency there. The only way to determine what happens classically is to extend in some other coordinates that cross the horizon.
There exist alternative physical pictures which give the Hawking radiation in which the trans-Planckian problem is addressed. The key point is that similar trans-Planckian problems occur when the modes occupied with Unruh radiation are traced back in time. In the Unruh effect, the magnitude of the temperature can be calculated from ordinary Minkowski field theory, and is not controversial.
Read more about this topic: Hawking Radiation
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