Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments.
In the hotel industry, the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.
In American professional sports, the term refers to upper management of a club, especially player personnel decision-makers.
Famous quotes containing the words front and/or office:
“I have come to the conclusion that the closer people are to what may be called the front lines of government ... the easier it is to see the immediate underbrush, the individual tree trunks of the moment, and to forget the nobility the usefulness and the wide extent of the forest itself.... They forget that politics after all is only an instrument through which to achieve Government.”
—Franklin D. Roosevelt (1882–1945)
“We often see malefactors, when they are led to execution, put on resolution and a contempt of death which, in truth, is nothing else but fearing to look it in the face—so that this pretended bravery may very truly be said to do the same good office to their mind that the blindfold does to their eyes.”
—François, Duc De La Rochefoucauld (1613–1680)