Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments.
In the hotel industry, the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.
In American professional sports, the term refers to upper management of a club, especially player personnel decision-makers.
Famous quotes containing the words front and/or office:
“Culture is a sham if it is only a sort of Gothic front put on an iron building—like Tower Bridge—or a classical front put on a steel frame—like the Daily Telegraph building in Fleet Street. Culture, if it is to be a real thing and a holy thing, must be the product of what we actually do for a living—not something added, like sugar on a pill.”
—Eric Gill (1882–1940)
“Love is the hardest thing in the world to write about. So simple. You’ve got to catch it through details, like the early morning sunlight hitting the gray tin of the rain spout in front of her house. The ringing of a telephone that sounds like Beethoven’s “Pastoral.” A letter scribbled on her office stationery that you carry around in your pocket because it smells of all the lilacs in Ohio.”
—Billy Wilder (b. 1906)