Eurovision Song Contest 2004 - Problems

Problems

Just before the Slovenian entry was about to be performed, the Turkish broadcaster accidentally took a commercial break which meant the Slovenian song was not heard by Turkish viewers and consequently, Turkey gave no votes for the song. There were technical problems when in a short hiatus halfway through the songs, (used for the advertising break), the hosts tried to contact various parties in Europe. They tried contacting Germany, Spain and Turkey, but in the end were only able to get a response from Germany. During the Romanian postcard introduction, the information for the Romanian entry appeared on the screen, but was quickly taken away. A final minor hiccup occurred when, on her way to present the winner the trophy, Sertab Erener got her shoe stuck in a speaker grill by the side of the stage and had to be freed by stagehands. However this didn't delay proceedings, and other than the above the show ran smoothly.

An hour after the semi-final had been aired, the European Broadcasting Union discovered that there had been problems with the vote counting in Monaco and Croatia. Digame, an affiliate of Deutsche Telekom, who had been responsible for processing all the votes, reported that they had encountered problems with their calculation software, and there was a problem with text message voting in Croatia. When the votes were counted, results showed that Croatia had awarded themselves 4 points, which is against Eurovision rules. Later, an official EBU statement read that there had been technical problems at the side of the Croatian mobile service provider, who neglected to delete the illegal votes from the results. Consequently, some votes were not counted in the results announced at the end of the broadcast of the semi-final. When the results were corrected to include these additional votes, they were found not to have affected which countries had qualified for the Final.