Relevance Factors For Enterprise Search
The factors that determine the relevance of search results within the context of an enterprise overlap with but are different from those that apply to web search. In general, enterprise search engines cannot take advantage of the rich link structure as is found on the web's hypertext content, however, a new breed of Enterprise search engines based on a bottom-up Web 2.0 technology are providing both a contributory approach and hyperlinking within the enterprise. Algorithms like PageRank exploit hyperlink structure to assign authority to documents, and then use that authority as a query-independent relevance factor. In contrast, enterprises typically have to use other query-independent factors, such as a document's recency or popularity, along with query-dependent factors traditionally associated with information retrieval algorithms. Also, the rich functionality of enterprise search UIs, such as clustering and faceting, diminish reliance on ranking as the means to direct the user's attention.
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