Description
The eTOM model consists of Level-0, Level-1, Level-2 and Level-3 processes. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. The graphic representation of an eTOM model consists of rows and columns, the intersections of which denote specific business processes. The top row includes customer facing activities such as marketing, while the bottom row includes supplier facing and support activities. In this manner the eTOM map covers the whole value chain. The map also indicates the interaction between processes.
eTOM processes fall into three broad sections: "Strategy, Infrastructure & Product", "Operations", and "Enterprise Management", as shown in the following diagram.
- Strategy, Infrastructure & Product
-
- Columns
- Strategy and Commit, Infrastructure Lifecycle Management and Product Lifecycle Management
- Rows
- Marketing & Offer Management, Service Development & Management, Resource Development & Management and Supply Chain Development & Management
- Operations
-
- Columns
- Operations Support & Readiness, Fulfillment, Assurance and Billing
- Rows
- Customer Relationship Management, Service Management & Operations, Resource Management & Operations and Supplier/Partner Relationship Management.
Read more about this topic: Enhanced Telecom Operations Map
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