Nineline
Covenant House operates a free, confidential crisis hotline that operates 365 days a year, 4 PM to 8 PM Eastern Standard Time.
The toll-free telephone number is (800) 999-9999 (thus, it earned the nickname "the Nineline"). Covenant House previously ran commercials on radio and TV telling people in need of its services to "call 1-800 and then just keep pressing 9".
NINELINE crisis counselors utilize a database of 30,000+ social service and child welfare agencies to connect callers with immediate assistance in their location. In 2009, the Nineline handled 51,600 phone calls from kids, parents, and caregivers dealing with problems like abuse, running away, and suicide.
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