Tickets
Since winning the franchise, Chiltern has introduced "Route: High Wycombe" tickets for the Chiltern route between Birmingham and London that are considerably cheaper than "Route: Any Permitted" tickets, valid on the faster Virgin service to London Euston as well a number of other operators and routes. Chiltern offers only Standard Class, not Standard and First Class as on Virgin services. However, Chiltern does offer a premium economy "Business Zone" cabin on a small number of Birmingham to London peak-time trains. Passengers pay a £20 upgrade to sit in a larger first-class-style seat and receive free refreshments.
Chiltern is the first train operator in the UK to pilot - and subsequently implement - a full system for purchasing, retailing, fulfilling and validating train tickets electronically. As of April 2008, over 18,000 "E-Day" customers have registered to use the service and more than 40,000 electronic tickets have been sold, mainly as barcodes delivered as text messages to the mobile phones of their customers and also as 'Self-Print' tickets.
Read more about this topic: Chiltern Railways
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