Performance
Considering the difficulties with which Central Trains contended, including sharing tracks with so many other operators, it did not perform too badly in its twilight months. The last figures released by the ORR (Office of Rail Regulation) rated Central Trains' performance at 84.8% for the PPM (Public Performance Measure) over the third quarter of the financial year 2007/8. This was an improvement over the same period last year, during which they achieved 82.7%. Their final MAA was 86.6%. They have always had a reputation for being poor performing with bad customer service though, and this may have been partly why they lost the franchise.
Read more about this topic: Central Trains
Famous quotes containing the word performance:
“What avails it that you are a Christian, if you are not purer than the heathen, if you deny yourself no more, if you are not more religious? I know of many systems of religion esteemed heathenish whose precepts fill the reader with shame, and provoke him to new endeavors, though it be to the performance of rites merely.”
—Henry David Thoreau (1817–1862)
“Having an identity at work separate from an identity at home means that the work role can help absorb some of the emotional shock of domestic distress. Even a mediocre performance at the office can help a person repair self-esteem damaged in domestic battles.”
—Faye J. Crosby (20th century)
“To vote is like the payment of a debt—a duty never to be neglected, if its performance is possible.”
—Rutherford Birchard Hayes (1822–1893)