Performance
Considering the difficulties with which Central Trains contended, including sharing tracks with so many other operators, it did not perform too badly in its twilight months. The last figures released by the ORR (Office of Rail Regulation) rated Central Trains' performance at 84.8% for the PPM (Public Performance Measure) over the third quarter of the financial year 2007/8. This was an improvement over the same period last year, during which they achieved 82.7%. Their final MAA was 86.6%. They have always had a reputation for being poor performing with bad customer service though, and this may have been partly why they lost the franchise.
Read more about this topic: Central Trains
Famous quotes containing the word performance:
“The child to be concerned about is the one who is actively unhappy, [in school].... In the long run, a child’s emotional development has a far greater impact on his life than his school performance or the curriculum’s richness, so it is wise to do everything possible to change a situation in which a child is suffering excessively.”
—Dorothy H. Cohen (20th century)
“The audience is the most revered member of the theater. Without an audience there is no theater. Every technique learned by the actor, every curtain, every flat on the stage, every careful analysis by the director, every coordinated scene, is for the enjoyment of the audience. They are our guests, our evaluators, and the last spoke in the wheel which can then begin to roll. They make the performance meaningful.”
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“No performance is worth loss of geniality. ‘Tis a cruel price we pay for certain fancy goods called fine arts and philosophy.”
—Ralph Waldo Emerson (1803–1882)