Ombudsman
The Office of the Ombudsman at Canada Post was created in October 1997 as a result of the 1995 Canada Post Mandate Review conducted by an Advisory Panel appointed by the Canadian government.
The Ombudsman is the final appeal authority in resolving postal service complaints. If a complaint is not resolved to the customer’s satisfaction by Canada Post, the customer can appeal to the Ombudsman. Although the Ombudsman has no legislative power over the Corporation, the recommendations that the office makes to Canada Post can help improve company processes, amend policies and reinforce compliance with procedures.
The Ombudsman is independent of Canada Post staff and management, reporting directly to the Chairman of the Board of Directors. Mrs. Francine Conn was appointed on July 11, 2011, as the fourth and current Ombudsman at Canada Post. The services offered by the Office of the Ombudsman are free of charge.
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