Outsourced Bureau Contact Centres
Outsourced bureau contact centres are a model of contact centre that provide services on a "pay per use" model. The overheads of the contact centre are shared by many clients thereby supporting a very cost effective model especially for low volumes of calls.
Bureau contact centres provide an opportunity for:
- Pilot schemes - perform test of concept for new models for communications, sales or customer services before investing in staff and infrastructure.
- Flexible solutions for SMEs - small or medium-size enterprises can benefit from a flexible service that can evolve with the business.
- Best of breed systems/technology - clients can benefit from considerable investment into communications technology, receiving benefits without having to invest in large capital expenditure projects.
Read more about this topic: Call Centre
Famous quotes containing the words bureau, contact and/or centres:
“We know what the animals do, what are the needs of the beaver, the bear, the salmon, and other creatures, because long ago men married them and acquired this knowledge from their animal wives. Today the priests say we lie, but we know better.”
—native American belief, quoted by D. Jenness in “The Carrier Indians of the Bulkley River,” Bulletin no. 133, Bureau of American Ethnology (1943)
“Words, words, words! They shut one off from the universe. Three quarters of the time one’s never in contact with things, only with the beastly words that stand for them.”
—Aldous Huxley (1894–1963)
“I perceive that in these woods the earliest settlements are, for various reasons, clustering about the lakes, but partly, I think, for the sake of the neighborhood as the oldest clearings. They are forest schools already established,—great centres of light.”
—Henry David Thoreau (1817–1862)