Outsourced Bureau Contact Centres
Outsourced bureau contact centres are a model of contact centre that provide services on a "pay per use" model. The overheads of the contact centre are shared by many clients thereby supporting a very cost effective model especially for low volumes of calls.
Bureau contact centres provide an opportunity for:
- Pilot schemes - perform test of concept for new models for communications, sales or customer services before investing in staff and infrastructure.
- Flexible solutions for SMEs - small or medium-size enterprises can benefit from a flexible service that can evolve with the business.
- Best of breed systems/technology - clients can benefit from considerable investment into communications technology, receiving benefits without having to invest in large capital expenditure projects.
Read more about this topic: Call Centre
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