Mathematical Theory
Queuing theory is a branch of mathematics in which models of queuing systems have been developed. A call centre can be seen as a queuing network. The models can be applied to answer queueing questions for call centres. The most widespread queueing model used is the Erlang C Formula.
Call centre operations have been supported by mathematical models beyond queueing, with operations research, which considers a wide range of optimisation problems.
Read more about this topic: Call Centre
Famous quotes containing the words mathematical and/or theory:
“What he loved so much in the plant morphological structure of the tree was that given a fixed mathematical basis, the final evolution was so incalculable.”
—D.H. (David Herbert)
“The weakness of the man who, when his theory works out into a flagrant contradiction of the facts, concludes “So much the worse for the facts: let them be altered,” instead of “So much the worse for my theory.””
—George Bernard Shaw (1856–1950)