Mathematical Theory
Queuing theory is a branch of mathematics in which models of queuing systems have been developed. A call centre can be seen as a queuing network. The models can be applied to answer queueing questions for call centres. The most widespread queueing model used is the Erlang C Formula.
Call centre operations have been supported by mathematical models beyond queueing, with operations research, which considers a wide range of optimisation problems.
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Famous quotes containing the words mathematical and/or theory:
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