Mathematical Theory
Queuing theory is a branch of mathematics in which models of queuing systems have been developed. A call centre can be seen as a queuing network. The models can be applied to answer queueing questions for call centres. The most widespread queueing model used is the Erlang C Formula.
Call centre operations have been supported by mathematical models beyond queueing, with operations research, which considers a wide range of optimisation problems.
Read more about this topic: Call Centre
Famous quotes containing the words mathematical and/or theory:
“The most distinct and beautiful statement of any truth must take at last the mathematical form.”
—Henry David Thoreau (1817–1862)
“The great tragedy of science—the slaying of a beautiful theory by an ugly fact.”
—Thomas Henry Huxley (1825–1895)
Related Phrases
Related Words