Service Level Agreements (SLA)
The interface between management and information technology is the Service level agreement (SLA). This provides a written contract stipulating the expectations of management with regard to the availability of a necessary business function, and the deliverables that information technology provides in support of that business function.
Read more about this topic: Business Continuity
Famous quotes containing the words service, level and/or agreements:
“In the service of Caesar, everything is legitimate.”
—Pierre Corneille (16061684)
“It may be well to remember that the highest level of moral aspiration recorded in history was reached by a few ancient JewsMicah, Isaiah, and the restwho took no count whatever of what might not happen to them after death. It is not obvious to me why the same point should not by and by be reached by the Gentiles.”
—Thomas Henry Huxley (182595)
“Were it not for the corruption and viciousness of degenerate men, there would be no ... necessity that men should separate from this great and natural community, and by positive agreements combine into smaller and divided associations.”
—John Locke (16321704)