Service Level Agreements (SLA)
The interface between management and information technology is the Service level agreement (SLA). This provides a written contract stipulating the expectations of management with regard to the availability of a necessary business function, and the deliverables that information technology provides in support of that business function.
Read more about this topic: Business Continuity
Famous quotes containing the words service, level and/or agreements:
“O good old man, how well in thee appears
The constant service of the antique world,
When service sweat for duty, not for meed!”
—William Shakespeare (1564–1616)
“Children’s view of the world and their capacity to understand keep expanding as they mature, and they need to ask the same questions over and over, fitting the information into their new level of understanding.”
—Joanna Cole (20th century)
“The Federal Constitution has stood the test of more than a hundred years in supplying the powers that have been needed to make the Central Government as strong as it ought to be, and with this movement toward uniform legislation and agreements between the States I do not see why the Constitution may not serve our people always.”
—William Howard Taft (1857–1930)