Famous quotes containing the words book and/or entitled:
“It’s a hard feeling when everyone’s in a hurry to talk to somebody else, but not to talk to you. Sometimes you get a feeling of need to talk to somebody. Somebody who wants to listen to you other than “Why didn’t you get me the right number?””
—Heather Lamb, U.S. telephone operator. As quoted in Working, book 2, by Studs Terkel (1973)
“For those parents from lower-class and minority communities ... [who] have had minimal experience in negotiating dominant, external institutions or have had negative and hostile contact with social service agencies, their initial approaches to the school are often overwhelming and difficult. Not only does the school feel like an alien environment with incomprehensible norms and structures, but the families often do not feel entitled to make demands or force disagreements.”
—Sara Lawrence Lightfoot (20th century)