Association of Train Operating Companies - Main Operations

Main Operations

  • Revenue allocation and settlement through ORCATS systems
  • National Rail Enquiries
  • Railcard marketing
  • Staff travel arrangements
  • International products
  • The Relationship with Transport for London
  • Travel agent licensing

In December 2009 ATOC outsourced call centre operations for National Rail Enquiries to India with the loss of 200 jobs in the UK. The House of Commons Transport Select Committee had considered the move in 2004.

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