Arlington National Cemetery - 2010 Mismanagement Controversy

2010 Mismanagement Controversy

On June 9, 2010, United States Secretary of the Army John M. McHugh reprimanded Arlington National Cemetery's superintendent, John Metzler, and his deputy, Thurman Higgenbotham, after a United States Department of Defense inspector general's report revealed that cemetery officials had placed the wrong headstones on tombs, buried coffins in shallow graves, and buried bodies on top of one another. Metzler, who had already announced his intention to retire on July 2, 2010, admitted some mistakes had been made but denied allegations of widespread or serious mismanagement. The investigation also found that cemetery employees were burdened in their day-to-day work by "dysfunctional management, lack of established policy and procedures, and an overall unhealthy organizational climate." Both Metzler and Higgenbotham retired soon after the investigation commenced.

In March 2011, as a result of the problems discovered, Kathryn Condon, the recently appointed director of the Army Cemeteries Program, announced that the cemetery's staff had been increased from 102 to 159. She added that the cemetery was also acquiring additional equipment because, "They didn't have the proper equipment to do the job really to the standard they needed to do."

The mismanagement controversy included a limitation on mass media access to funerals, which also proved controversial. Until 2005, the cemetery's administration gave free access, with the family's permission, to the press to cover funerals at the cemetery. According to the Washington Post in 2008, the cemetery gradually imposed increasing restrictions on media coverage of funerals beginning about 2005.