Employee Relations
AirTran adopted an approach to employee recruitment similar to Southwest Airlines with an emphasis on functional skills and relational competence. The airline had clear job specialisation with the expectation of flexibility between jobs as required by day-to-day operational circumstances. AirTran’s training approach involved drawing the link between individual job performance, the airline’s overall financial performance and the importance of achieving high levels of customer service and efficiency.
Read more about this topic: AirTran Airways
Famous quotes containing the word relations:
“When any one of our relations was found to be a person of a very bad character, a troublesome guest, or one we desired to get rid of, upon his leaving my house I ever took care to lend him a riding-coat, or a pair of boots, or sometimes a horse of small value, and I always had the satisfaction of finding he never came back to return them.”
—Oliver Goldsmith (1728–1774)