Employee Relations
AirTran adopted an approach to employee recruitment similar to Southwest Airlines with an emphasis on functional skills and relational competence. The airline had clear job specialisation with the expectation of flexibility between jobs as required by day-to-day operational circumstances. AirTran’s training approach involved drawing the link between individual job performance, the airline’s overall financial performance and the importance of achieving high levels of customer service and efficiency.
Read more about this topic: AirTran Airways
Famous quotes containing the word relations:
“In today’s world parents find themselves at the mercy of a society which imposes pressures and priorities that allow neither time nor place for meaningful activities and relations between children and adults, which downgrade the role of parents and the functions of parenthood, and which prevent the parent from doing things he wants to do as a guide, friend, and companion to his children.”
—Urie Bronfenbrenner (b. 1917)