Employee Relations
AirTran adopted an approach to employee recruitment similar to Southwest Airlines with an emphasis on functional skills and relational competence. The airline had clear job specialisation with the expectation of flexibility between jobs as required by day-to-day operational circumstances. AirTran’s training approach involved drawing the link between individual job performance, the airline’s overall financial performance and the importance of achieving high levels of customer service and efficiency.
Read more about this topic: AirTran Airways
Famous quotes containing the word relations:
“Happy will that house be in which the relations are formed from character; after the highest, and not after the lowest order; the house in which character marries, and not confusion and a miscellany of unavowable motives.”
—Ralph Waldo Emerson (1803–1882)