Operations
Abbey's registered office was in London (built on the site of the former Thames Television studios in Euston Road) and its main corporate centre in Milton Keynes. Its savings and banking administration departments were in Bradford, with mortgage centres in Thornaby-on-Tees and Whiteley (which was due to close later in 2010). Abbey currently has Banking Contact Centres in Belfast, Glasgow, Sheffield, and Bootle. Business Banking operations, both administrative and telephony, were also based in Glasgow, having been moved from Taunton and Newport early in 2005.
Abbey previously operated contact centres in Derby, Liverpool and Gateshead. The Derby and Liverpool centres were closed as part of a cost-cutting exercise. Those jobs moved to Bangalore and Pune in India in 2003. Following the takeover by the Santander Group, the Gateshead operations also closed in March 2005.
Investments were previously branded as Inscape but were renamed Premium Investments in late 2008, provided by Santander Portfolio Management. This was subsequently subsumed into the more general telephony operations and the original contact centre based in Billericay was closed in April 2009.
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—Jean Scott Rogers. Robert Day. Mr. Blount (Frank Pettingell)
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