112 (emergency Telephone Number) - Next Generation 112 (NG112)

Next Generation 112 (NG112)

NG112 is defined by two major aspects:

• Interoperability between emergency services: NG112 enables the several Public Safety Answering Points to be part of a common emergency service IP-network, providing them with redundancy and interoperability features. This network should support data and communications needs for coordinated incident management between PSAPs and provide a reliable and secure environment for emergency communications.
• Communication between citizens and emergency services: NG112 is designed to enable citizens to reach an authority (e.g., PSAP) by calls using VoIP, text messaging, instant messaging, real-time text, pictures and videos. It could also provide emergency services with more data such as telematics and health data. NG112 enables the delivery of calls, messages and data to the appropriate Public Safety Answering Point (PSAP) and other appropriate emergency entities and makes call handling easier.